Frequently asked
Everything we get asked.
I've never danced before. Is this really possible?
Yes — in fact, the program was built exactly for you. The first two weeks contain no choreography at all: we work on walking, weight placement and posture. You can do the first session barefoot.
Which shoes should I buy to start?
Don't buy anything before watching the free course "Choosing your heels". In short: a lace-up boot that holds your ankle — not an evening pump —, a 7 to 8 cm heel, fairly thick or flared at first, and a suede or rubber sole depending on your floor. The PDF guide covers the brands that actually hold up to dancing.
How much time per week?
Three forty-minute sessions are enough to follow the beginner program. If you only have twenty minutes, do the warm-up and a single exercise — consistency matters more than duration.
I live in a small apartment. Will it work?
You need about three meters of clear floor for the walking courses, and two square meters for everything else. The beginner program's choreography was built to fit in a living room.
Can I stop whenever I want?
Yes. The subscription has no commitment: you cancel it in one click from your account, and your access stays open until the end of the period you've already paid for. No further payment is taken after that.
Are the classes live?
No, everything is recorded and available at any time. That's deliberate: you practice when you're free, you replay a passage as many times as you need, and you never miss a class.
Can I watch the videos on my TV?
Yes, from a phone or a computer, using screen mirroring (AirPlay or Chromecast). The player is still controlled from your device.
Can I download the videos?
No. The videos are streamed online only — that's what keeps the subscription at this price. The PDF documents, however, can be downloaded and are yours to keep.
What if I get stuck, or have a question?
You're not alone in front of a video. Write to contact@heelsschool.com: Alisa answers herself — in English, French or Russian — within 24-48 working hours. And if you're a member, you can message her directly on Telegram from your space — a step that won't click, a doubt about your footing, she replies personally.
Am I entitled to a refund?
Yes: for 14 days after your first payment, you're satisfied or refunded — one email to contact@heelsschool.com is enough, no questions asked, full refund within 7 days. It's our guarantee, written into the terms of sale. Beyond that, the subscription cancels in one click and nothing is charged afterwards.
Is heels dance only for women?
No. The course is for anyone who wants to learn, whatever their gender. The site's wording is addressed to women because they are the majority of our students, not because it's a requirement.
I have knee or back pain. Can I still join?
Ask your doctor or physiotherapist first. Many exercises come in a gentler version, but we are not healthcare professionals and we cannot assess your situation remotely.
A question that isn't here? Write to contact@heelsschool.com — we answer ourselves, within 48 working hours.
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